Gift vouchers are valid strictly for three years from the date of issue and are not redeemable for cash. Please note that lost or stolen gift vouchers cannot be replaced.
Gift vouchers do not count as a reservation with us. The recipient will need to call 8333 3195 or email us to make an appointment and supply the voucher number to redeem the voucher. Gift vouchers are subject to our cancellation policies.
When you order a gift voucher from us you will have two options – delivery is free irrespective of the method you chose:
- Hard copy: will be dispatched the next business day via Australia Post, allow 5-7 working days for the voucher to be received or alternatively you can collect in Spa during our opening hours.
- E-voucher (PDF): an email will be sent to you or the recipient (your choice) within the hour of you ordering it. Perfect for those last-minute gifts!
Products will be dispatched the next business day via Australia Post, allow 5-7 working days for the voucher to be received or alternatively you can collect in Spa during our opening hours.
Shipping is free when you spend over $150 and purchase both products and gift vouchers in the same (one) order. Otherwise a $15 flat rate postage fee applies.
During busy periods like Valentine’s Day, Mother’s Day, Father’s Day, Christmas, Public holidays and sales, there may be a slight delay with delivery.
Please note we currently only ship within Australia.
Returns and/or refunds
We are unable to offer returns and/or refunds on gift vouchers and if you simply change your mind.
We accept payments through PayPal and credit card via Stripe.
We do not store any credit card numbers for any payment made through this website. The real time eCommerce system allows us to accept a card number, process it, and record only the details of the transaction (success or failure, amount), never the card number. If you at any time believe that your credit card number or transaction has been compromised in any way, please notify us immediately.
Industry standard 128-bit SSL (secure sockets layer) is utilised for transaction submission to the gateway. From there the data is encrypted using 1024-bit RT4 for key exchange and 3DES (triple 56-bit keys) for transaction submission through to the Australian banking network over SSL once again.