Pre-booking your treatment is essential so we can best accommodate your needs.
We strongly encourage guests to book appointments in advance to ensure your preferred treatment or therapist is available. Bookings made on the day of service and walk in appointments are always welcome, based upon availability.
You can make your spa reservation via email or by calling us direct on 8333 3195. Please have your credit card details and gift voucher number handy at the time of booking to secure your appointment.
Please check-in at Cocoon at least 15mins before your scheduled appointment. This will ensure you have time to change into your robe and slippers and enjoy a herbal tea or refreshing drink before your treatment. Please understand if you arrive late, your treatment time will be reduced accordingly.
before your treatment
Casual attire is best. Robes, gowns and slippers will be provided on arrival. Please use lockers provided to store your personal belongings during your treatment. Disposable underwear will be provided if required. To preserve your pedicure polish, we suggest wearing open toed shoes.
If having a spray tan, wear loose dark clothing and avoid moisturising before your tan. Men are encouraged to shave before facial treatments.
Please provide us with a minimum of 24hrs notice of cancellation or to reschedule spa treatments. If your cancellation is within 24hrs of your spa appointment a 50% charge will apply.
No shows will be charged 100%.
Please give 48hrs notice for conference, group and package bookings.
Gift vouchers are available for all services, spa packages or a dollar amount. Gift vouchers are valid strictly for 3 years from the date of issue and are not redeemable for cash. Please note prices are subject to change without notice in which case, gift vouchers are honoured to the monetary value from the date of purchase. Unused balance on the gift voucher after the expiry date will not be refunded. Gift voucher numbers are required at the point of spa reservation in order to confirm bookings.
Communication is the key to getting what you want out of your Cocoon experience. Prior to the start of your service, inform your therapist the areas you would like to focus on, and if you have any medical conditions, concerns or areas to be avoided. During your service, let the therapist know if you feel any discomfort.
Please advise at time of reservation of any medical conditions, pregnancy, allergies or ailments you may have.
To ensure maximum relaxation and peace of all our guests, we ask that all mobile phones are switched onto silent before entering the treatment facilities.
Please note prices are subject to change without notice.
spa group events
If you are wanting to organise a group booking please remember to pre-plan with ample amount of notice. Our spa director will be happy to ensure your spa appointments are scheduled and that you and your group are completely indulged.