reservations

Pre-booking your treatment is essential so we can best accommodate your needs.

We strongly encourage guests to book appointments in advance to ensure your preferred treatment or therapist is available. Bookings made on the day of service and walk in appointments are always welcome, based upon availability.

You can make your spa reservation via email or by calling us direct on 8333 3195. Please have your credit card details and gift voucher number handy at the time of booking to secure your appointment.

arrival

Please check-in at Cocoon at least 15mins before your scheduled appointment. This will ensure you have time to change into your robe and slippers and enjoy a herbal tea or refreshing drink before your treatment. Please understand if you arrive late, your treatment time will be reduced accordingly.

before your treatment

Casual attire is best. Robes, gowns and slippers will be provided on arrival. Please use lockers provided to store your personal belongings during your treatment. Disposable underwear will be provided if required. To preserve your pedicure polish, we suggest wearing open toed shoes.

If having a spray tan, wear loose dark clothing and avoid moisturising before your tan. Men are encouraged to shave before facial treatments.

cancellation policy

As you have reserved a specific treatment time, a minimum of 24 hours’ notice for any change of date, time, service or cancellation is required. If your cancellation is within the 24-hour period due to sickness, COVID or any change of circumstances, Cocoon has the right to charge a 50% cancellation fee and a 100% cancellation fee for no shows or a cancellation made within 2 hours of your appointment.

A credit card or gift voucher number is required at the time of booking over the phone or online for any treatment to secure an appointment. Should you need to cancel an appointment made for Monday or days preceding public holidays, Cocoon Spa will need to be notified by 12 noon on the last day of trade following closure to avoid any cancellation fees.

gift vouchers

Gift vouchers are available for all services, spa packages or a dollar amount. Gift vouchers are valid strictly for 3 years from the date of issue and are not redeemable for cash. Please note prices are subject to change without notice in which case, gift vouchers are honoured to the monetary value from the date of purchase. Unused balance on the gift voucher after the expiry date will not be refunded. Gift voucher numbers are required at the point of spa reservation in order to confirm bookings. Gift vouchers are non-refundable under any circumstance.

promotional gift vouchers

Promotional Gift vouchers are available for all services, spa packages or a dollar amount, however promotional gift vouchers are strictly valid for 6 months from the date of issue and are not redeemable for cash.

Unused balance on the gift voucher after the expiry date will not be refunded. Gift vouchers are non-refundable under any circumstance.

communication

Communication is the key to getting what you want out of your Cocoon experience. Prior to the start of your service, inform your therapist the areas you would like to focus on, and if you have any medical conditions, concerns or areas to be avoided. During your service, let the therapist know if you feel any discomfort.

special consideration

Please advise at time of reservation of any medical conditions, pregnancy, allergies or ailments you may have.

To ensure maximum relaxation and peace of all our guests, we ask that all mobile phones are switched onto silent before entering the treatment facilities. We also advise that children under the age of 16 years are unable to attend the spa due to safety reasons.

Please note prices are subject to change without notice.

respectful conduct policy

At Cocoon Spa, we are committed to providing a relaxing, comfortable, and professional environment for all our clients. To maintain this atmosphere, we kindly ask that all guests refrain from engaging in any intimate actions within our treatment rooms.

Our rooms are not fully soundproof, and such actions can disrupt the tranquility of the space for others. Additionally, for hygienic reasons and to respect the comfort of all our clientele, we believe in upholding the highest standards of cleanliness and professionalism.

spa group events

If you are wanting to organise a group booking please remember to pre-plan with ample amount of notice. Our spa director will be happy to ensure your spa appointments are scheduled and that you and your group are completely indulged.

treatment series

Treatment Offer: Buy 5 of the same treatment and receive the 6th treatment complimentary